. General Information

Q: Where is your company based? A: We are proudly headquartered in Dar El Beida,  Algiers, Algeria, strategically located near major commercial ports to ensure efficient shipping to Europe, the Middle East, and beyond.

Q: Which markets do you currently export to? A: We have experience exporting to UAE, the European Union, GCC countries, and North America. However, our logistics network allows us to ship to almost any destination worldwide.

Q: Do you work with wholesalers or retailers? A: We work with a wide range of partners, including wholesale distributors, supermarket chains, food processing industries, and independent importers.

2. Products & Sourcing

Q: Are your products 100% Algerian origin? A: Yes. We take pride in sourcing exclusively from local Algerian farms and manufacturers. Our agricultural products (like Dates, Olives, Citrus) are grown in the finest regions of Algeria known for their superior quality.

Q: Do you offer Private Label (OEM) services? A: Absolutely. We understand the importance of branding. We can package products under your own brand name and design specifications. Please contact our sales team to discuss your packaging requirements.

Q: Can I request a product that is not listed on your website? A: Yes. We act as a comprehensive sourcing partner. If you need a specific Algerian product not listed in our catalogue, let us know, and our procurement team will source it for you from our trusted network of suppliers.

3. Shipping & Logistics

Q: What shipping methods do you offer? A: We offer Sea Freight (FCL - Full Container Load & LCL - Less than Container Load), Air Freight for urgent or perishable orders, and Road Freight for neighboring countries.

Q: Which Incoterms do you support? A: We are flexible and typically work with standard international commercial terms, including:

• FOB (Free on Board): We handle delivery to the Algerian port.
• CIF (Cost, Insurance, and Freight): We manage the entire journey to your destination port.
• EXW (Ex Works): You arrange pickup from our warehouse.

Q: What is the estimated delivery time? A: Delivery times vary by destination and shipping method. Generally:

• Europe: 5–10 days via Sea Freight.
• Middle East/Asia: 15–25 days via Sea Freight.
• Air Freight: 1–3 days globally.
• Note: Specific timelines will be provided in your proforma invoice.

4. Orders, Payments & Samples

Q: What is your Minimum Order Quantity (MOQ)? A: Our MOQ depends on the product.

• Dry Goods/Dates: Typically 1 pallet or 1x20ft container.
• Fresh Produce: Volume varies by seasonality.
• Contact us for small trial orders, as we try to accommodate new partners.

Q: Can I get product samples before placing a bulk order? A: Yes, we strongly encourage sampling. We provide the product samples for free; however, we usually ask the buyer to cover the courier shipping costs (DHL/FedEx). This cost is often deducted from your first bulk order.

Q: What are your accepted payment terms? A: To ensure security for both parties, we typically accept:

• T/T (Telegraphic Transfer): 30% deposit upon order, 70% against shipping documents (Bill of Lading).
• L/C (Letter of Credit): Irrevocable L/C at sight for larger orders.

5. Quality & Compliance

Q: Are your products certified? A: Yes. We adhere to international standards. Depending on the product, we can provide certificates such as ISO, HACCP, Global G.A.P, and Organic certifications. We also handle all necessary phytosanitary certificates for agricultural exports.

Q: Do you allow third-party inspections? A: Transparency is key to our business. We welcome inspections by reputable third-party agencies (such as SGS or Bureau Veritas) at our facility before loading, at the buyer's expense.